Refund policy

At Ophelya Collective, each order is carefully packaged and made with love — and because of the nature of our products, all sales are final.

 

No Returns or Refunds

We do not accept returns, exchanges, or refunds once an order has been fulfilled and shipped. Please double-check your order details (including item, color, size, and address) before placing your order.

Order Cancellations

If you need to cancel or make changes to your order, please contact us immediately at sales@ophelyacollective.com.

Orders can only be canceled or refunded if they have not yet been processed or shipped. Once an order is in fulfillment, we’re unable to cancel or refund it.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 3 days of delivery at sales@ophelyacollective.com with your order number and clear photos of the issue. We’ll do our best to make it right.